Terms of Service

You may use BWENDI only if you have authority to bind the company, institution, or team creating the account. If you are using the service on behalf of an employer or client, you represent that you can accept these Terms on that organisation's behalf.

BWENDI is designed as a business-to-business platform. We do not market the API as a consumer service, and we do not undertake obligations to your own end-users unless a separate signed agreement states otherwise.

Subject to these Terms, BWENDI grants you a limited, non-exclusive, non-transferable, revocable licence to access the website, Developer Portal, APIs, and related documentation for your internal business use and for integration into products you control.

The licence covers access to location context responses, account tooling, and associated support channels available under your plan. It does not transfer ownership of the platform, source data, models, scoring methods, trademarks, or other BWENDI intellectual property.

• Access is licensed, not sold.
• Your plan determines usage volume, cache retention rights, support level, and commercial rights.
• Default response-caching limits are 24 hours on Satellite, 30 days on Moon, and 3 months on Star unless a signed order form states otherwise.
• Enterprise addenda or signed order forms override these default terms where they expressly conflict.

You are responsible for maintaining accurate account information and for all activity carried out through your organisation's login credentials and API keys. Keys must be stored securely and may not be embedded in public repositories, client-side bundles, or shared with unauthorised third parties.

If you believe a key or account has been compromised, you must rotate credentials immediately and notify BWENDI without undue delay. We may suspend access to protect the platform, your account, or other customers while a compromise is investigated.

You agree to pay all fees associated with your plan, usage, prepaid credit top-ups, or enterprise commitments. Unless otherwise stated in a signed order form, fees are non-refundable once credits are issued or the committed billing period begins.

You are responsible for applicable sales, value-added, withholding, telecom, or similar taxes, excluding taxes based on BWENDI's net income. If a payment processor, bank, or mobile money provider deducts fees, those deductions do not reduce the amount owed to BWENDI unless we expressly agree otherwise in writing.

• Self-serve pricing is published on the pricing page in effect at the time of purchase.
• Enterprise billing schedules, invoicing terms, and minimum commits are controlled by the signed order form.
• Late or failed payments may trigger credit holds, downgraded service, or suspension.

The Acceptable Use Policy is incorporated into these Terms by reference. By using BWENDI, you agree to comply with the AUP in full, including restrictions on scraping, competitive replication, prohibited reselling, prohibited surveillance uses, and any AI training activity not expressly authorised under a signed Star agreement or enterprise addendum.

You must also use the service in compliance with applicable law, export controls, sanctions regimes, and industry rules that apply to your business. You remain responsible for how your product interprets or acts on BWENDI output.

• You may not present BWENDI data as if it were your own underlying source dataset.
• You may not use the service to build a substitute database or competing context engine from returned payloads.
• You may link to or summarise platform outputs in your product, but raw payload redistribution is governed by your plan and the AUP.

BWENDI grants you a contractual right to access and use the BWENDI platform, API responses, and related tooling under your plan. Unless a separate signed agreement states otherwise, BWENDI does not sell, assign, or transfer ownership of the underlying mixed-source database or of any third-party source rights embodied in it.

The platform is built using a combination of BWENDI proprietary processing and third-party source data, including GeoNames data licensed under CC BY, OpenStreetMap data licensed under ODbL, and selected Simplemaps commercial datasets licensed to BWENDI under no-public-redistribution terms. Your rights are therefore limited to the use cases expressly permitted by these Terms, your plan, and any applicable signed order form.

If BWENDI ever expressly offers a downloadable database extract or offline data package, that distribution may carry separate source notices, attribution requirements, and database licence terms. Unless we explicitly designate a dataset for download under separate written terms, you should assume that the underlying database remains non-transferable and may not be bulk-copied, re-exposed, or relicensed by you.

• Your subscription buys access to BWENDI as a service; it does not buy a right to resell the mixed-source raw database.
• You may not remove, suppress, or misstate third-party attribution or source notices that BWENDI provides.
• You may not use BWENDI outputs to reconstruct, publish, or broker a bulk substitute for BWENDI, GeoNames, OpenStreetMap, or Simplemaps source datasets.

Our handling of account, billing, support, and limited operational metadata is described in the Privacy Policy. You should not send personal data about your own end-users to the API unless you have an appropriate legal basis and the transmission is strictly necessary for your use case.

Each party will protect the other party's non-public confidential information using reasonable safeguards. If you provide feedback, suggestions, or feature requests, BWENDI may use them without restriction or compensation unless a separate written agreement says otherwise.

BWENDI may update, improve, or retire features as the platform evolves. We will use commercially reasonable efforts to avoid materially breaking core functionality without notice, but you are responsible for maintaining your integration against documented API behavior and versioning guidance.

We may suspend or terminate access immediately if we reasonably believe you have breached these Terms, violated the AUP, failed to pay amounts due, created a security risk, or exposed the platform to legal or operational harm. Upon termination, your licence ends immediately and any retained data must be deleted or handled strictly in accordance with your plan, these Terms, and the AUP.

Except to the extent prohibited by law or expressly stated in a signed enterprise agreement, BWENDI is provided on an as-available and as-configured basis. We do not warrant that the platform will be uninterrupted, error-free, or fit for every downstream decision you choose to automate with it.

To the maximum extent permitted by law, BWENDI will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data. Our aggregate liability arising out of or relating to these Terms will not exceed the amount you paid to BWENDI in the 12 months preceding the event giving rise to the claim.

These Terms are governed by and construed in accordance with the laws of Switzerland, specifically the Canton of Bern, without regard to conflict-of-law rules. Any dispute arising under these Terms is subject to the exclusive jurisdiction of the competent courts of Bern, Switzerland, unless a signed enterprise agreement provides otherwise. If any provision is unenforceable, the remainder of the agreement continues in effect.